Cancellation by the Customer

Customers may cancel their booking by contacting Pyramids Maxdom Tours through email or WhatsApp using the contact details provided on our website.

• Cancellations made well in advance of the tour date may qualify for a full or partial refund.
• Cancellation requests submitted closer to the travel date may be subject to cancellation fees.
• No refunds may be available for cancellations after the tour has started or for no-shows.

Cancellation by Pyramids Maxdom Tours

In rare situations such as severe weather, government restrictions, safety concerns, or circumstances beyond our control, we may cancel or modify a scheduled tour.

• Customers will be offered an alternative tour date whenever possible.
• If no suitable alternative is available, a full refund will be issued for the affected booking.

Refund Process

• Approved refunds will be processed using the original payment method whenever possible.
• Refund processing times depend on your payment provider or financial institution.
• Bank charges or payment gateway fees may not be refundable where applicable.

Changes to Bookings

Customers wishing to change their travel date, number of participants, or selected tour should contact us as early as possible. We will make every reasonable effort to accommodate changes based on availability.

Non-Refundable Services

• Special event tickets.
• Government entrance fees already purchased.
• Visa fees.
• Travel insurance.
• Third-party services that cannot be canceled.

Force Majeure

Pyramids Maxdom Tours shall not be held responsible for delays, cancellations, or interruptions caused by events beyond our reasonable control, including natural disasters, political events, pandemics, airline disruptions, strikes, or government regulations.